Send board invitations, registration confirmations, reminders and follow-ups from a shared sender address, like events@yourcompany.com, instead of from an individual user or a Folloze address. Recipients see a sender they recognize, and replies land in your team’s inbox.

Availability: This feature is enabled on request. Contact your Account Representative to turn it on for your company.

Requirements

• Matching domain. The shared address must use your company domain as defined in Folloze. For example, send from events@yourcompany.com.

• An existing inbox. The shared address already exists and receives email, so replies reach your team.

• DNS access. Someone in your company, typically IT or Marketing Operations, who can add DNS records.

• No company-level email provider. If your company sends Folloze emails through Eloqua, shared sender addresses don’t apply.

Step 1 - Configure DNS

The process is similar to setting up an external domain for boards.

1. Tell the Customer Success Engineer the domain you’ll send from.

2. The Customer Success Engineer provides the DNS records to add.

3. Your IT or Marketing Operations stakeholder adds the records at your DNS provider. If your domain doesn’t have a DMARC record yet, they add one too; a policy of p=none is enough.

4. Notify Folloze once the records are in place. Folloze completes the setup on their end.

Step 2 - Add your shared sender addresses

1. Go to Company Admin → Emails → Shared Sender Address.

2. Add an address and fill in:

   • From name — e.g. “Acme Events”

   • From email — e.g. events@yourcompany.com

3. Optional: select Use as company default to make this the address your team is offered first. Only one address can be the default at a time.

Folloze doesn’t validate the address you enter. Double-check the spelling, then send a test email to yourself to confirm it works.

Step 3 - Send from it

1. In the Sender step, choose Send as someone else.

2. If your company has a default address, Use company’s default appears as the first option and shows the address. Folloze doesn’t select it for you, so pick it to use it.

3. To use a different sender, search for it. Shared sender addresses are labeled Shared Sender in the list and in search results, so you can tell them apart from people.